Services & Policies
If a print or design job proof or question from the print shop goes unanswered for over 30 days, we will cancel the job. The project can be resubmitted at a later date when the client is ready to proceed. This policy is in place to ensure efficient project management and timely completion of jobs.
Design
Professional graphic design services are available from the Publications Department.
SSC Clients
Design services are free for all College projects, and the administration has mandated that Publications design or approve all external-facing print publications. College projects are expected to observe a limit of 3 proofs in most circumstances.
Community Groups, Students, Personal and Other Outside Clients
Outside projects are billed for design at $25.00 per hour. A $5.00 setup fee is charged for outside projects requiring less than 1 hour of design work, and external projects are second priority behind College work.
Outside jobs must be paid at the cashier before printing is started. We are no longer printing non-college jobs with charges under $1.00.
Print
SHIPPING: We do not ship outside the College. All jobs must go to a College Address or be picked up in Room 2361 on the Main Campus.
Rush Charges: For jobs that require expedited processing, a rush service is available. This involves prioritizing your project outside of normal timeframes. Please note that not all jobs are eligible for rush service. Those that are will incur an extra fee, starting at a minimum of $25.00.
By selecting a rush job, you agree to pay the extra fee charged. Rush jobs may be subject to paper or binding type substitution in the case of shortages. We will notify you if this is the case.
Errors & Changes: Your satisfaction is our priority. Please review your print order carefully before submission and check your received order for correction and completeness. We allow a 14 business-day grace period after order completion for free reprints of jobs with Publications errors. Remember, client errors will not be reprinted for free, so reviewing your order thoroughly is important. (Final approval of a graphic design job that contains errors is a client error, and this is an industry standard.)
Examples of Errors
| Client Errors |
Publications Errors |
| Wrong Specifications for Job Ticket |
Not following Job Ticket Specifications |
| Job approved with errors |
Job printed before design approval |
| Not responding to inquiries in a timely fashion |
Torn paper, poor-quality prints |
We print according to the job ticket after any approved graphic design work. If you think there is a mistake in the order, please call or email Publications@ssc.edu immediately to revise the ticket before printing. You can access your order ticket in the "My Orders" screen to check for corrections.